Old Navy Customer Satisfation Survey

Old Navy Customer Satisfaction Survey: Customers choose Old Navy for their range of products and cheap prices. It’s one of the largest of its kind. The survey serves as a way to keep an eye on new opportunities, consumer attitude, customer satisfaction and quality of service.

Old Navy customer satisfaction survey also helps with the intent of ‘purchase making’ a good one through the survey that is open to all.

The survey awards 15% discount on the next purchase as an incentive which can be used at any of the four stores or online at the company’s online handle, http://oldnavy.gap.com/.

The old navy brand also collaborates with Athleta, banana republic and GAP.



What is Old Navy?

Old Navy is family fashion store founded in 1994, presently owned by American multinational textile company GAP Inc. It is the fifth largest retailer in the world. It has over 1106 stores operating at various locations in the United States and Canada and all over the world. The stores provide a large collection of cheap prices.

The stores are usually divided into sections for men, women, toddlers, etc. It also houses clothing and accessories under the maternity section. The online stores also have international shipping for international customers, shipping costs may apply.

Requirement to complete Survey

The pre-requisites to participate in OLD NAVY surveys are as below,

  • A smartphone, PC or a laptop with good internet connection
  • An invoice or receipt of your purchase at the store.
  • The participant should be 18 years old or above to be eligible.
  • Participant doesn’t have to a customer to participate in the survey.
  • Good English language skills and 10 minutes of your time.

How to take Old Navy Customer Satisfaction Survey

  • To take the survey, follow the following procedure.
  • Visit their official survey page at http://oldnavy.gap.com/customerService/info.do?cid=3171
  • The survey can be taken in three languages, English, French, and Spanish. Click on the preferred language to continue.
  • Enter the provided store code, transaction code and date and time of visit from the survey invitation. The transaction code is a four-digit code found on your old navy receipt or invoice.
  • Provide your details on age and gender. Rate the service from one to ten with respect to the question asked.
  • Share your experience and submit by clicking on next button.
  • You will be given a code at the end of the survey which provides you a 15% discount on your next purchase at Old Navy.


The reward for completion of the Old Navy customer satisfaction survey is a 15% discount on your next purchase from any of 1106 Old Navy stores and their online store at http://oldnavy.gap.com/. The discount can be applied to all the four brands under the GAP Inc. namely banana republic, athlete, old navy, and GAP.

Old Navy caters to the fashion needs of women, maternity wear, men, girls, boys, toddlers as well as plus sizes. They provide a huge variety of stylish clothing and accessories for cheap prices. They also have international shipping for international customers. The customer service is available online and toll-free also.

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