A guest satisfaction survey is the best way to understand the views of the customers and get their feedback on the performance of the company and the employees. It acts as a tool to improve the quality of the services and product features to meet the expectations of the customer.
The O’Charley’s Guest Satisfaction Survey is supposed to help them in categorizing their most dedicated and loyal guests, who help them in understanding about the things that the company is doing right, and what all the company should do to sustain its quality of services, or improve wherever required.
O’Charley’s is a chain of restaurants in America, which operates more than 200 company-owned restaurants in the Midwestern and Southern states.
They also have four franchised outlets in Michigan, four outlets in Ohio, one joint venture outlet in Wisconsin, and three joint ventures restaurants in Louisiana.
The restaurant business was initially included in O’Charley’s, Inc. Enterprise, which used to operate more than 360 restaurants under the flagship brand name of O’Charley’s, Ninety Nine and Stoney River Legendary Steaks.
Nonetheless, in the year 2012, the company got included in the American Blue Ribbon Holdings post-acquisition by Fidelity National Financial.
The initial O’Charley’s restaurant was started by Charley Watkins in 1971, which featured mostly the recipes of his wife. Apart from providing delightful food, he wanted to give them a lovely atmosphere also. This was the very fundamental intention on which the O’Charley’s restaurants were built.
What all do you require to Participate in the Survey?
To take the O’Charley’s Guest Satisfaction Survey, the following are the requirements:
- A lawful O’Charley’s restaurant receipt with the survey invitation
- A computer or mobile with stable internet access
- A basic understanding of English language
How to take the Survey?
This survey is pretty easy to take up, as it needs just a few steps. Following is the step by step procedure to take the survey:
- Visit the survey site by following the linkwww.myocharleysexperience.com.
- Key in the serial number and server name which can be seen on the survey invitation.
- Answer some simple questions mentioned on the screen about your experience at the O’Charley’s Restaurant from where you got your survey invitation.
- Submit the survey.
The Purpose of O’Charley’s Guest Satisfaction Survey
The survey above was developed by the company to understand the reasons for the satisfaction of the customers and the factors that affect their loyalty.
The company wishes to know who all are their most loyal customers and what makes them so loyal to the restaurant.
O’Charley’s understands very well that when they offer exceptional service to their guests, they may retain their customers in a better way.
This would also encourage new customers to associate with the restaurant and draw their focus on the restaurant.
Upon completion of the simple guest survey, you will be given a confirmation number which can be used by you to claim the offer which is printed on your survey invitation.