Companies generally carry out customer satisfaction surveys with a purpose of measuring the levels of satisfaction of its customers. Each brand is concerned about its expansion and at the same time retention of its existing customers. With this very idea, El Pollo Loco has launched customer satisfaction survey which can be participated by visiting their website at www.eplfeedback.com.
El Pollo Loco wishes to hear the feedback related to the customers’ experiences and opinions and most of all about their services and products, in order to improve their food and customer service. It takes a very little time to complete the survey. El Pollo Loco expects the participants to be as honest as they can, and provide the exact feedback so as to include their suggestions and work towards the betterment of their products and services. After a successful completion of the survey, you will receive a redemption code which can be used during your next visit to the restaurant. You can take this survey at eplfeedback.com.
In order to participate in the El Pollo Loco Customer Satisfaction Survey, the following details are the required necessities:
- A valid receipt
- The participant must be of age of 18 years or older than this;
- Must be a Legal citizen of USA
- A laptop, computer, tablet or smartphone.
- An uninterrupted internet connection
- Basic knowledge of English.
- This Survey is not applicable for the employees of El Pollo Loco
El Pollo Loco Customer Satisfaction Survey Guide
- Go to the El Pollo Loco Survey page.
- Select your language of choice among English and Spanish.
- Mention your restaurant’s 4 digit number in the first blank, which is mentioned on your receipt.
- Mention the 13 digit Survey ID in the next blank, which is also mentioned on your receipt.
- Check all the information provided.
- Click on“Take Survey” to start the survey.
- Now answer all the questions regarding your experience at El Pollo Loco.
- Click on “Submit” to complete the survey.
- Note down the code appearing on the screen.
El Pollo Loco is always looking for different ways to enhance their quality of food and services through the feedback received from the customers. They are always keen to understand their service performance from the customer’s perspective and incorporate the changes if needed in order to enhance retention of their customers.
What is El Pollo Loco?
El Pollo Loco is a treat for the fast food lovers. It is a chain of restaurants specializing in fast-food, especially in Mexican-style citrus-marinated chicken grilled in the fire. “El Pollo Loco” means “The Crazy Chicken” in Spanish. The chain follows Mexican style. El Pollo Loco has its headquarters in Costa Mesa of California.
El Pollo Loco, currently has outlets in 400 plus locations, both company-owned as well as franchised. The restaurant has a variety of service options such as dine-in, take away and drive through.
After finishing the El Pollo Loco customer satisfaction survey, you will receive a discount coupon which can be used in an El Pollo Loco restaurant, after showing the receipt.