Old Navy Customer Experience Survey

Old Navy Customer Experience Survey: 

Old Navy is one of the most loved clothing & accessories retailer in the US. It operates under the Gap Inc. banner. The brand conducts  survey to open a two-way communication between the customers and itself.

The brand is very particular about their customers’ satisfaction and it appreciates any type of response.


What is Old Navy?

Old Navy started under Gap in 1994, and is now operating over 1020 stores. Gap Inc. has its headquarters at San Francisco. They offer fashion with five brands — Gap, Banana Republic, Old Navy, Athleta and, Intermix.

The purpose of Gap behind starting the brand Old Navy was to offer a low-cost version of its products.

It is a one-stop shopping platform for your family members. The brand has an association with many known faces for its commercials.

Old Navy is one of the largest retailers to offer clothing, accessories, and personal care products for every section of the public, be it men, women, children, and infants.

For any further details, you can visit the Old Navy Official Site: www.oldnavy.com.


To participate in Old Navy Survey and get reward coupon code, you must have:

  • A device like a Computer, Tablet or Mobile Phone with an internet connection.
  • Receipt of Old Survey with the survey invitation printed on it.
  • Basic understanding of English, Spanish or French.
  • Last but not the least, some free time.

Old Navy Customer Experience Survey Guide

To take the survey, follow the following procedure.

  • Go to the website feedback4oldnavy.com.
  • Choose your preferred language and click on ‘next’.
  • Keep your Old Navy register receipt ready.
  • Enter your visit date and further details located at top of the receipt.
  • Enter details of state/country to locate the store you shopped from.
  • Type in your transaction code and registration number.
  • Answer the questions and review honestly as related to your experience.
  • Most of the questions are in the form of ratings from 1 to 10.
  • Once completed you will be entitled to a 10% discount for your next purchase. Preserve the discount code to avail the offer.
  • Click on “NEXT” button to submit your answers.

Why Old Navy Survey?

If you are an old customer of Old Navy then you must be already aware of the type of customer service offered. If you have honestly taken the survey then the company will definitely consider it stringently.

The company welcomes any negative opinion and ensure to keep in consideration every reaction received. The survey is basically rating based on a scale of 1 to 10  where 10 refers an excellent experience and 1 refers to a poor experience.

The survey explores lots of criteria and might seem a bit tedious at a point but this is only designed for the sake of customers.


Once you complete the survey the company will offer you a 10% discount towards the products ‘in-store’ as well as on online + free shipping.

Just preserve the code you have received after completing the survey and you can avail the discount on your next purchase.

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